The team spent considerable time researching commuting cyclists' needs and behaviour. Questionnaires and diaries were collected from cyclists throughout the Middle East, London, Amsterdam and Barcelona, to ensure a truly international understanding of user needs.
The findings of the research showed there was a clear need to have a means of carrying packages and bags as most cyclists were struggling with heavy rucksacks. As the bikes were being used daily, they needed to be comfortable and easy to ride and there was also a preference for bikes to look stylish as well as being practical.